FAQs about A23

Please check if you are entering the right username and password. In case you have forgotten your username/password. You can also login using your registered mobile number with OTP.

Currently A23 is not allowing users to sign up from the States of Assam, Nagaland, Sikkim, Telangana and Andhra Pradesh. If you are not from the states mentioned above, please feel to contact our customer service team by emailing at  info@a23.com

You will not be able to edit the details provided in the my profile section. In case you want to edit some details, please contact our customer service team by emailing at info@a23.com

You can change/add profile picture by tapping on the profile photo icon on the menu page

You have the option to 'Take a new photo' or 'Select from Gallery'

Tap and drag the photo to position your picture within the circle

If you choose to upload the picture from your gallery:

The dimensions should be at least 192x192 pixels

The file size should be less than 2MB for a fast upload

The file formats we support are PNG or JPEG

Choose a picture that can be easily repositioned within a circle

Your profile picture will be displayed on the tables during gameplay

Pictures carrying obscene content such as nudity or offensive gestures will be blocked from display

All submitted profile pictures will go through a process of approval by our support team before display

To reset your password, once you enter your registered email ID/mobile number, communications will be sent to your email ID/mobile number for further instructions. You can also login using your registered mobile number with OTP.

Once you login to your account, the Change Password option can be found in My Account section.

To retrieve your username, once you enter your registered mobile number or email ID, you will be able to retrieve your username.

No. You can not change your username at A23. Hence, choose something which you can easily remember and at the same time doesn't reveal your identity. (This username will be visible to other players when you play games)

You need to provide us your email ID so that we can send you account related information, exciting offers etc. Players at A23.com get in touch by sending mails from their registered email ID. Hence, it is essential for every player who registers at A23 to give his/her email ID.

Yes, you will need to provide a valid email ID and preferably an email ID which you use regularly.

You need to confirm your email ID by clicking on the activation link sent to your registered email ID. That way, we can verify that the email address doesn't belong to someone else.

Turn around time for player's query is 2 working days.

Amount stays in the account for 365 days, after that it gets forfeited as per Terms and Conditions.

You can add cash through credit card, debit card, internet banking, Paytm, PayUmoney, Mobikwik, Citrus, OLA Money, Cash Cards, UPI and wallets.

We have daily and monthly add cash limits in place to check the amount of cash added by a player.

There are multiple add cash limit slabs in the system. A player can move to higher add cash limits only after an enhanced KYC and confirmation from our end on records validity. Players can move to lower add cash limits at any point in time.

To increase Add Cash Limit, Player needs to put in a request from the Add Cash Limits page. There is no need to send any email. Add cash limits will be reset on the 26th of every month. Unless a player reaches 60% of their existing add cash limits, they can't request to increase their add cash limit.

* As a part of our Play Responsibly Policy, you can set the limits to the amount you add to your account in a day or month.

We assure you that your money is always safe with A23. We take all measures to ensure that the money is safe here at A23.

All transactions on A23 are extremely safe and are encrypted using 128 bit-SSL. We take all measures to keep your data safe and you can safely transact on A23. For more details, click here.

Yes. You can use your bank's internet banking feature to make a payment. You will need to pick the Netbanking option and enter your username & password to proceed further.

The amount gets credited into A23 account within 3 hours after the transaction or it gets refunded to your bank account within 4-7 working days.

If it doesn't happen, kindly contact our Customer Service Team or write to us at membership@A23 from your registered email ID after 7 working days, with your bank statement, with date ranging from cash addition date to current date which shows the amount deducted and was not credit back into bank account.

To play as a premium player, for the first time you need to add cash of minimum Rs. 50. From second time, minimum cash addition has to be a multiple of 100.

Winning real cash is easy, just login to your account on A23 and Add Cash. This cash can be used to play and win real cash games and tournaments. Winning amount can then be redeemed through multiple redeem options.

No, The bonus amount is non-redeemable. These chips can be used for playing and the winning chips can be redeemed.

No, the deposited amount is non-redeemable. This amount can be used for playing and only the net winnings can be redeemed.

Add cash limit is a combination of total cash added and redeems in a day

No, We do not provide loans. However when a player reaches his add cash limit, he/she has to add more chips to continue playing.

You just need to create an account at A23 with a unique nickname, password and a valid email ID. To create an account.

Regulatory restrictions in your state prohibit you from accessing real money on A23. If you have any queries, please go through our FAQs or reach out to our customer support team who will be happy to help.

If you are not a player from any restricted territory and have access issues, then please get your KYC verified

Once all the cards from the closed deck are picked up by the players and the game is in progress, all the cards in the open deck and all the cards of players who have dropped from the game are combined and shuffled. The shuffled cards are placed again on the table for the players to pick the card.

Triplet is same as a set with 3 or 4 cards with the same value with different suits

Regular Player - You can register and start playing the free games using play chips. You need to be at least 18 years of age to play free games and become a Regular Player. Premium Player - You can become a premium player by adding cash on A23. You need to be at least 18 years of age to play cash games .

In case of frequent internet disconnections, please check with your internet service provider. Please don't download anything while playing the game. This makes the internet connection weak and might lead to disconnections.

There are many reasons for this to happen, but a prominent one is internet disconnection. In case the problem persists despite proper internet connection, please send us a mail to info@a23.com from your registered email ID mentioning the problem in brief.

If your internet is disconnected in the middle of a game, Autoplay will be enabled for that particular round. In Autoplay mode, the system will take a deck card and discard the same card giving you an opportunity to join back in the game as soon as you are reconnected, thus avoiding unwanted count of 50 and 80.

For 101 Pool, 101 points are added to the current score and for 201 Pool, 201 points are added to the current score.For all games, maximum count is added to the current score.

There is no limit on the no of games you play on A23. You can play until you have enough balance in your account. However, you can add cash in your account based on your daily and monthly limits. Note : You can increase or decrease your Add cash limits from Add Cash Limit page.

You can report collusions while playing the game itself. There is a Report Problem link when the game is in progress. Please mention the player nicknames whom you think are colluding so that we can check and take necessary steps wherever needed.

A23 implements the following strict rules to ensure a fraud/collusion free gaming environment.

Before the game

Seating is random, and no seat is prefixed for any game. Players, therefore, have no control over selection of players on any table.To shuffle cards, the Random Number Generator used by A23 has been certified by iTech Labs, an IEC/ISO 17025 accredited testing laboratory. Click here to view the certificate.

During the game

Information about the playing cards is always encrypted, thereby preventing any third party from viewing the same.

Anti-fraud algorithms track every move (selection of cards, discards, melds, shows) by every player on every table round the clock.

Necessary checks have been implemented to analyze if 2 or more players are colluding during the course of a game/tournament. An alert is automatically raised if there are any signs of collusion. Suspected games are carefully scrutinized; if collusion is confirmed, accounts of players are blocked and their funds seized. The players who are affected by collusion will get their chips refunded to their A23 accounts.

After the game

Players suspected of collusion are blocked from playing at the same table for life

You can participate in the free roll tourneys to win cash.

Random number generation is the generation of a sequence of numbers or symbols that cannot be reasonably predicted.RNA has an algorithm which is a set of mathematical operations. In this scenario, the input for RNG is the set of cards, then RNG performs some operations and generates different sequences of cards as output.

Any employee and his/her immediate family is not permitted to play on the site. However, to check the health of the system and reproduce issues reported by customers, we maintain some test accounts in the production system. Internal test accounts can be used only in office premises to test the system health on need basis. These accounts are marked as internal test accounts in our database and no redemption of cash is allowed for such accounts.

No, we do not show partiality to any player. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins and loses the game. It is upto the players in the game.

Our random number generator (RNG) software ensures that cards are completely random and doesn't favour any player over other players.Our RNG has been verified and certified by iTech Labs, which is an ISO/IEC 17025 certified testing laboratory for online gaming systems. iTech Labs has certified a large number of Random Number Generators. It has certified multiple Indian and Global Gaming Companies.

Click here to view RNG certificate.

For more information on RNG Certification please visit (https://itechlabs.com/compliance-testing/rng-testing/)

For more information on iTech Labs clients, please visit(https://itechlabs.com/jurisdictions/)

Sorry to hear that. We at A23 ensure that all players get a fair platform to play. The software that shuffles and deals the cards cannot control who wins and loses the game. Our random number generator (RNG) software ensures that cards are completely random and doesn't favour any player over other players.Wins/losses are based on your skills as a player and it doesn't depend on the number of games you are playing. The games are in no way prefixed.

A23 adheres to a high level of integrity and security for all the games played. Games are monitored round the clock to detect any fraudulent behavior. Seating is random, and no seat is prefixed for any game. Players, therefore have no control over selection of players on any table.

Rummy has been played primarily for entertainment and please ensure that you play within reasonable limits and enjoy the state of the art services we provide at A23. Please do not chase losses. We suggest you to play lower entry games or try our Free-roll tourneys or take a break than to continue playing.

Please read this answer to know more - Does company show partiality or target any player?

No. The company doesn't have any control over RNG and the games. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins and loses the game. It is upto the players in the game.

Our random number generator (RNG) software ensures that cards are completely random and doesn't favour any player over other players. Our RNG has been verified and certified by iTech Labs, which is an ISO/IEC 17025 certified testing laboratory for online gaming systems. iTech Labs has certified a large number of Random Number Generators. It has certified multiple Indian and Global Gaming Companies.

Click here to view RNG certificate.

For more information on RNG Certification please visit (https://itechlabs.com/compliance-testing/rng-testing/)

For more information on iTech Labs clients, please visit(https://itechlabs.com/jurisdictions/)

A Multi-Table Tournament is a format that invites large numbers of players to compete against each other.

You need to register, join and play the Tourney at the specified time.

Tournaments are found under the Tournaments tab on the client lobby. Select a tournament and click on the 'Register' button to register for a tourney.

A Freeroll tourney is a tourney format where there is no entry amount. Players can play on freeroll tourneys based on their eligibility. Separate freeroll tourneys are organized for regular and premium players.

Cash tourney is an entry tourney where only premium players can register. Cash will be deducted from the player's account to register for such tourneys. Entry to some cash tourneys is restricted based on player's ace level.

These are tournaments which are organized during festivals and other major events. In these tournaments, thousands of players generally compete for a large prize pool.

These tournaments are organized to help our newbie players make a comfortable landing into the real money tournament world. Players will be entitled to play on the beginner tourney for only 15 days from their conversion date.

Chips that are used to play tourneys are known as tourney chips.

If a player doesn't have required tourney chips to qualify to the next level, he/she will have an option to re-entry the same.

Players can find each tournament's specific start time and other relevant details inside the Tournaments tab.

Winner in the tourney will receive cash in his/her A23 Account as per the winning amount allotted. Players also win mobiles and power banks for winning tournaments.

Only for cash and special tournaments, winning chips can be redeemed. For freeroll tourneys, winning amount cannot be redeemed.

Each player is dealt one card from a single deck (Jokers are not included). Players are seated clockwise in decreasing order of their individual cards. The player with the highest card (Ace is higher than King) wins and gets to open first. Cut for Seat is done for all game types other than tourneys. For Pool games, Cut for Seat is done only before the first hand.In Points Rummy, Cut for Seat is done for the first hand. In case a new user joins in, it will be done again.

These tournaments do not have a scheduled start time. A Sit&Go tourney begins as soon as the registrations are full. If the number of people required for the Sit&Go tournament to start is ten, then the tournament starts as soon as the tenth player joins.

A bonus is an additional benefit which you get for adding cash on different occasions at A23.

Yes, bonuses can be availed only by entering the applicable bonus code while adding cash.

Welcome bonus for the players adding cash for the first time.

Special/festival bonus is an event based bonus and is offered during different times of the year.

Refer a friend bonus is issued when you refer a friend to A23.

Redeem AcePoints Bonus is issued when player redeems AcePoints along with a successful cash addition.

No, the bonus that is issued will be in pending status and the same will be released based on acelevel.

Pending bonus will be released based on the respective bonus codes T&Cs. Release criteria differs from bonus to bonus. Please check bonus Terms & Conditions to know more.

Below are the Steps to refer your friend and earn Bonus

Step 1: Login into A23 with your username and password.

Step 2: Click on the 'Refer and Earn' button and choose your Email Provider/ IM / Social Networking and start inviting your friends.

Step 3: An Invitation email will be sent to your friends.

Step 4: Referral has to click on the link provided in the invitation email and register on A23.

You may receive up to Rs. 15,000 based on your friend's play.

In such scenario, we request you to kindly contact our Customer Service Team or write to us at info@a23.com from your registered email ID

Yes, Referee has to add cash to issue referral bonus to referrer.

For a better user experience, Loyalty Program & VIP Club are being discontinued to launch a brand new program called the Ace Club program, that truly rewards you for being a loyal user of the A23 rummy games available via the A23 Rummy mobile application.

Through this Program the users can earn Ace Points by playing games & tournaments on the App and upgrading to higher Ace Levels. The users can use these Ace Points to claim exciting rewards on the app. The program also provides various offers and benefits as provided here : https://www.a23.com/acepoints.html

Every registered user, who makes a deposit on the Platform will become a member of the Program. On becoming an Ace Club Member, a user will automatically be assigned to the Bronze Ace Level.

There are 5 different Ace Levels:

• Bronze - Level 1,
• Silver- Level 2,
• Gold - Level 3,
• Diamond- Level 4 and
• Ambassador- Level 5

On becoming an Ace Club Member, a user will automatically be assigned to the Bronze Ace Level. As the user starts making deposits and/or playing Cash Games & Tournaments, the user's Ace Level may upgrade to Silver, then Gold, then Diamond and finally Ambassador.

You can earn ace points by playing Cash Games & Tournaments on the App. Based on your Ace Level, you get from 1 to 3 ace points for every ₹100 that you play Cash Games & Tournaments on the App. Please refer to the benefits section for more details on the same. Ace Points will be calculated & updated on the Ace Club dashboard of the user at the end of each Cash Game.

No, you cannot buy Ace Points on the App. You can only earn them by playing the Cash Games available on the App.

No, you cannot transfer your Ace Points to any other user's account.

You can either convert Ace Points to bonuses in the ratio of 20:1, which you can use to play any Cash Game that is available on App or use them for participating in exclusive tournaments on the App. It must be noted that you'll not be able to withdraw the cash converted from Ace Points from the App.

You can check all the details regarding your Club and the Ace Points that you have received in the 'Ace Club' section on the App.

There are 2 ways in which you can upgrade your Ace Level:

• Upgrade based on accumulating Ace Points - You can upgrade your Ace Level by accumulating Ace Points. You'll need to earn a fixed number of Ace Points within your Validity Period to move between Ace Levels. You cannot skip levels i.e. jump directly from Level 1 to Level 3 by earning Ace Points alone. However, this is possible through the second way of upgrading through Deposits Further, it must be noted that only the Ace Points earned during the current Validity Period will be considered for your progress to the next Ace Level or renewal of the current Ace Level. Please find the upgrade/renewal criteria wrt the AceLevels
• Upgrade based on the deposits - You can also upgrade your Ace Level by making the prescribed deposit amount within your Validity Period to move between Ace Levels. Further, you can directly jump from Level 1 to Levels 3/4/5 if you deposit sufficient amount into the App, that is required to reach a particular Level. However, if you have deposited more amount than is necessary to upgrade to the next Ace Level, but is not sufficient to skip a level, then you will upgraded to the immediate next level and the corresponding amount would be utilized. The remaining unutilised amount shall be considered for renewal or upgrading the level in the next Validity Period. You can see the remaining unutilised amount in your dashboard. Renewal of an Ace Level is not possible based on the deposits made on the App. Please find the upgrade/renewal criteria wrt the AceLevels

If you fail to upgrade your Ace Level within the Validity Period, your Ace Points, which had been acquired during the Validity Period that just expired, would be looked into. If you have acquired the minimum number of Ace Points required to reach your current Ace Level, prior to the expiry of the Validity Period, then the current Ace Level would be renewed for another Validity Period. If not, you shall be downgraded by one level at the end of the particular Validity Period.

Validity Period refers to the time period for which your current Ace Level remains active . The current Validity Period is 60 days for all the levels.

After making the first deposit in the App & becoming a member of a particular Ace Level, the membership shall be valid during the Validity Period. During this Validity Period you can earn enough Ace Points or deposit the required amount of money as on the Ace Club webpage to upgrade your Ace Level. Once you've upgraded your Ace Level, the next Validity Period starts from the date of such upgrade. During this Validity Period of the new Ace Level, you can earn the required Ace Points or deposit the necessary amount to further upgrade your Ace Level.

If the Validity Period expires and you fail to upgrade your Ace Level within the Validity Period, then you would be downgraded to a level below. However, you always have the option to renew your Ace Level by earning enough Ace Points or depositing the required amount of money post such expiry.

Cash added through other modes like other Bonuses, Gift Vouchers, Leaderboard winnings etc. will not be accounted while calculating the deposits required for the various Ace Levels. Only the bonus that is deposited by the user to the App under the Program will be considered for this purpose.

You can view your benefits from the benefits section in the Ace Club section of the App. Please click here to view the level wise exclusive benefits.

You can reach Ace Level 3 from Ace Level 1 directly if you fulfill your maximum add cash limits. However, the Ace Points criteria remain the same and you'll have to earn the required Ace Points to move between levels.

Only Ace Points earned during the current Validity Period will be considered for your progress to the next Ace Level or renewal of the current Ace Level. However, all the Ace Points will still be added to your Ace Points balance which can be used to avail exciting rewards on the App.

If the amount deposited by you is more than the amount required to reach a new level, then the remaining amount shall be used, if sufficient, to skip a level and move to the next level. That is, if you as a user in Level 1 deposit an amount that is more than the amount required to move to Level 2, and if the Remaining Amount is sufficient to move to Level 3, then you will directly move to Level 3 from Level 1.

However if the additional amount is insufficient to skip a level, then the Remaining Amount shall be considered for renewal or upgrading the level in the next Validity Period. You can see the remaining amount on your Ace Club dashboard on the app.

Ace points will expire if you are inactive for 6 months. The Ace Points will expire from the beginning of the seventh month of inactivity. For the purpose of this, 'inactivity' shall refer to the user not playing any cash games in the App during the entire period of 6 months.

According to the Finance Bill that the Indian government approved, new tax regulations will take effect on online gaming applications on April 1, 2023. The law mandates that platforms that offer online games must deduct tax at source ('TDS') either at the time of withdrawal or at the end of the financial year. TDS will be assessed at a rate of 30% on each player's net winnings to the extent the net winnings are withdrawn. Net winnings in this context refer to the sum of all winnings minus the all the entry fee paid by a player in the year.

No, You will not have to pay TDS at the end of the game /tournament even if you win more than ₹10000. However this winning will be counted for calculation of Net winnings and TDS will apply at the time of redeem as per policy.

'Net winnings in a game' means the total amount won/lost by the user in a game minus the total entry/joining fee paid in that game. 'Net winnings' in any period means the sum of positive and negative net winnings in all games for that period. On April 1, 2023 every user will start Net Winnings = 0.

In simpler terms, Net winnings = Profits from the games you won minus losses in the games where you didn't win.

In the above example user has a profit of 400 Rs in Game 1, and loss of 100 Rs in Game 2 and Profit of 300 Rs in Game 3. Net winnings at the end of Game 3 = 400 - 100 + 300 = 600 Rs

TDS is calculated as 30% of the Net Winnings if the Net winnings are greater than Zero. TDS is Zero is the Net Winnings are Negative.

Taking the above example, TDS will be 30% of 600 = 180 Rs.

TDS is deducted at the time of processing a Redeem request based on the Net Winnings at that time of Redeem Request.

If the Net Winnings are greater than Zero at the time of withdrawal, TDS will be computed as 30% of Net Winnings or Withdrawal amount whichever is lower. The TDS amount will be deducted from the Withdrawal request and the balance amount will be transferred to the user.

Continuing with the example in Question # 2 -

• The player had net winnings of 600 Rs and if the player places a withdrawal request for 600 Rs, TDS will be 180 Rs and 600-180=420 Rs will be credited to the players account.
• If the Redeem request is for 500 Rs, TDS for the user will be on 500 Rs (Since redeem amount is less than Net winnings). Net Payment to the user is 500-150= 350 Rs.

At the end of the Financial year - If there is a pending tax liability, the outstanding TDS amount will be deducted from the player's wallet.

Any net winnings on which TDS is already paid at the time of any earlier withdrawals in that financial year, would be reduced while computing net winnings at the time of withdrawal.

If your net winnings reduce or become negative at the end of the financial year, you can file your tax returns and claim refunds from the income tax department depending on your overall tax liability. For more information, please contact your tax adviser.

A23 will provide the TDS Certificates so that you can file your tax returns. However, A23 will not refund any excess TDS to the players.

As per the new policy, there is no deduction on any withdrawal until 31 March 2023. This balance will be carried forward in your account on 1st April 2023. For any redeems placed after 1st April 2023, TDS will be calculated on Net Winnings for the games that are played from 1st April 2023 onwards.

PAN details is mandatory for placing a redeem/withdraw starting from 1st April 2023. Please complete the PAN verification process before placing a request to withdraw.

TDS deduction from a redeem depends purely on net winnings. If you have positive net winnings that are not taxed yet, TDS will be applicable on that redeem.

TDS deduction purely depends on net winnings. If you have positive net winnings, TDS will be applicable. Please check your account summary for the details of net winnings at both the redeems.

Your redeem will go under a scan and will be processed immediately, if no unusual gameplay activity is identified.

If Redeem status is shown as successful, money will be credited to your bank account by end of the day.

Yes. SMS will be sent to your registered mobile number. If you wish to change your mobile number, send an email to info@a23.com from your registered email ID.

Yes. KYC has to be verified for processing your redeem request.

If no unusual gameplay activity is identified, Redeems will be processed immediately through IMPS or it would be processed next working day through NEFT

NEFT will not be available on 2nd,4th Saturday and bank holidays

Yes. You can add utmost three bank accounts