Important Update

important_update

Dear Customer,

I hope this finds you well and that you and your family are safe and well-stocked. As the situation around the outbreak continues to evolve, I wanted to take a moment and reach out to you personally and assure you of a few measures put in place by us at Ace2three.

Safety first - for both you and your ace2three balance

We have taken several measures in the last few days to ensure that you continue to enjoy Ace2three in the same manner as you have until now. Owing to a sudden surge in internet consumption, we have taken adequate measures to try and ensure that you have an uninterrupted, fast and secured game play. Our teams are remotely monitoring this and be rest assured that your money in your ace2three account is safe & secure.

Redemptions - your money is safe!

As the Hon'ble Govt of India has excluded banks from the lock-down, banking services should continue to function normally. While it is business as usual for Ace2three and we will continue to process redemptions that you place in a timely manner. If there are any delays from the banking system, we will notify you of the same.

Customer Support - we are still here for you

Due to unusually high volume of inquiries, some of you may have experienced delay in reaching out to us for assistance. This is because we have limited support at this point as you can understand. I appreciate your patience and understanding in this regard. We have made some provisions for limited voice support and are available on emails to respond to your queries.

While I am constantly evaluating the situation and our teams are working tirelessly, I urge you to stay home & spend some time with your loved ones during this period of uncertainty.

If you need a break from the lock-down, happy playing on Ace2three!

My best regards to you and your family,
Deepak
Founder & CEO - Ace2three