1.1 This is an agreement between you (the "User", "you" and "your"), and Head Digital Works Private Limited (formerly known as Head Infotech India Private Limited) (CIN:U72900DL2017PTC325102) and/or its licensors, subsidiaries, associates, affiliates and partners (as the case may be) (the "Company", "us", "we" and "our") which governs your use of the products and services ("Services" or "Games") provided by the Company through its various platforms such as - (a) www.a23.com website, (b) mobile app on Android & iOS platforms, (c) any other such similar platform (the "Platform") and associated software ("Software"). By using any of the Services you are agreeing to all the terms of the Agreement.
The term "Agreement" shall mean and constitute terms & conditions expressly set out in (a) this document herein and set out below, (b) the Privacy Policy, (c) the Game Rules, and (d) the FAQs, as maybe issued/amended from time to time.
1.2 If any of the terms of the Agreement are determined to be unlawful, invalid, void, or unenforceable for any reason, it shall not affect the validity and enforceability of the remaining terms. Any failure or delay on our part to act or exercise any right or remedy with respect to a breach of any of the terms of this Agreement by you shall not be construed as a waiver of our right to act with respect to the said breach or any prior, concurrent, subsequent or similar breaches.
1.3 The Company is member of The All India Gaming Federation (AIGF), and E-Gaming Federation (EGF), a not-for-profit organization established to develop and self-regulate the e-gaming industry in India.
2. Agreement
2.1 You should ensure that you read, understand, and agree with all the terms and conditions contained in the Agreement, before you may use the Services. You should only use the Services if you have read and understood the Agreement and agree to abide by its terms and conditions. If you have any questions about the Agreement please contact us at info@a23.com. Playing / utilizing any Services across the Platform(s) shall mean you have accepted, understood and agreed to the terms of the Agreement.
2.2 By registering or logging on or by accessing or using our Platform and the Services in any manner, you (a) acknowledge that you have read and understood the terms of the Agreement and consent to become a party to it, and (b) represent that you are in compliance with all requirements of terms of the Agreement, (c) represent that you have full legal capacity and authority to bind yourself and comply with terms of the Agreement and (d) represent that you are either the lawful owner or have the necessary authorization from such lawful owner(s) to use devices to which your user account is linked.
We reserve the right to amend, modify, or change any of the terms of this Agreement at any time, and it is advisable to regularly look at these terms. We shall give notice of such changes ("Notice") either by notification, in the manner as the Company may deem fit or by posting the amended Agreement on the Platform. Such modifications could include changes to any of our Game Rules and/or FAQs. If you do not agree with the terms of the amended Agreement, you may terminate your use of the Services by notifying us that you wish to terminate your Account(s). Your continued use of the Services will be deemed to constitute your acceptance of the changes to the Agreement.
3. Ownership
3.1 Use of the A23 (a23.com) name and any of the other names or marks associated with the Platform, the Services, or the Software is strictly forbidden unless it is used with the express written permission of the Company. The Platform, the Services, and the Software, including its code, documentation, appearance, structure, and organization is an exclusive product/ownership of the Company, which retains all rights, tangible and intangible, to the intellectual property contained therein, the a23.com website, the games therein, software, codes, copies, modifications, or merged parts.
4. Eligibility
4.1 In order to use the Services, a User must register for virtual account(s) in the manner as provided in detail under this Agreement, and truthfully and accurately provide all mandatory information.
4.2 To enter into the Agreement and to create an Account and to participate and avail any Service(s) and Game(s), you must be at least 18 years old and competent to enter into a contract. If you are under 18 years of age, then your parental or guardian permission must also be obtained to claim any prize. Such permission must include confirmation that the parent/guardian agrees to your participation to the Game(s), and they agree to you being awarded a prize.
4.3 Employees, agents, or partners of the Company are not eligible to participate in Games.
4.4 The Company reserves the right to require such document and/or details for the purpose KYC, as may be prescribed under applicable law or at its discretion. Additionally, the Company may conduct OTP verification in such manner as may be required under applicable law or at its discretion.
4.5 You understand and accept that by viewing or using the Platform or availing any Service(s), or using communication features on the Platform, you may be exposed to content posted by other User(s) which you may find offensive, objectionable or indecent. You may bring such content posted by other User(s) to our notice that you may find offensive, objectionable or indecent and we reserve the right to act upon it, at our sole discretion, as we may deem fit. The decision taken by us in this regard shall be final and binding on you. But under no circumstance, shall we be liable for such content.
4.6 The User agrees and acknowledges that he/she can only access Game(s) from territories that allow playing of Game(s) on the Platform. Any access to our Platform from a restricted territory through the usage of IP or GPS masking software such as Fake GPS location, Fake GPS GO Location Spoofer etc. will amount to a breach of our terms and conditions. This will lead to permanent blacklisting, deletion of the username and closure of Account(s), without any prior notice to the User. Further, such actions are also a breach of applicable laws for which the User shall be solely liable to penalties (monetary and penal) under applicable laws. The Company is not responsible for the consequences on the User for illegally accessing our Platform by breaching our security protocol.
4.7 You agree and acknowledge that you are not a politically exposed person.
4.8 You agree and acknowledge that you have not been convicted for any crime.
4.9 You agree and acknowledge that you are not on the UN Sanctions list or work for a company that is on the UN sanctions list.
5. Description of Services / Games
5.1 We provide valid, registered User(s) the opportunity to access and play Game(s). The Company provides software and IT services to enable games to be played with other individuals over the internet.
5.2 THE COMPANY DOES NOT OFFER ANY GAMES PROHIBITED UNDER APPLICABLE LAW, INCLUDING WITHOUT LIMITATION ONLINE MONEY GAMES PROHIBITED UNDER THE PROMOTION AND REGULATION OF ONLINE GAMING ACT, 2025.
5.3 All Games and Services offered on the Platform(s) are strictly free-to-play. No real- money stakes are required or permitted. Any points, tokens, credits, or rewards available on the platform are provided solely for gameplay and entertainment purposes. Such points, tokens, credits, or rewards available on the Platform have no monetary or cash value, and may be modified, reset, or discontinued by the Company at its sole discretion at any time. By participating in the Services, you acknowledge and agree that no real-money winnings, prizes, or payouts are offered under any circumstances.
6. Your Account
6.1 Upon your registration/account creation on the Platform, a virtual account will be created on the Platform ("Account").
6.2 Your Account is to be used and accessed solely by you.
6.3 You undertake that all the information provided by you at the time of opening the Account(s), or provided by you subsequently upon request by the Company, is true, complete and correct. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us. You further undertake to provide proof relating to any such information, including copies of documents such as your PAN card, or address and identity proof, upon request by the Company. You understand that the Company may take steps to verify any such information provided by you. Your continued use of the Service(s) is subject to the Company's continued satisfaction that all such details provided by you are true, complete and correct.
6.4 You are prohibited from using the Services by means of Account(s) registered in the name of any other individual.
6.5 Should you attempt to open more than one Account, under your own name or under any other name, or should you attempt to use the Service(s) by means of any other person's Account(s), we will be entitled to close all your Account(s) and bar you from accessing or using the Service(s) in the future without notice. The Company reserves the right to monitor any effort to establish multiple Account(s); in the event the Company discovers that you have opened more than one Account per person, all additional Account(s) will be closed without notice and continued violation will result in the termination of any and all of your Account(s), at the Company's discretion.
6.6 You shall not share the password to your Account, OTPs you receive via the usage of the Account, or any other confidential or sensitive information associated with your Account including your personal information, with any other individual. The Company is not responsible if your Account is accessed by others using your password or other confidential details or information.
6.7 You understand, represent and accept that your Account(s)' information or any related materials will not violate the rights of any third party rights or give rise to any claim that another party's rights have been or will be violated as a result of the Company's use or publication of your Account information. You also understand that you will not be entitled to receive any royalties for the use of your Account information by or through the Company.
6.8 You understand and accept that your participation in a Game is purely voluntary and does not create any obligation on the Company to give you a prize. To be eligible to win a prize, you must be a resident of India and accessing the Services from India. Your winning of a prize is entirely dependent on the Game Rules. Players from restricted states (being states where prizes cannot be offered under applicable law) shall be eligible to participate in Game(s) for fun/recreational purposes only but shall not be eligible to receive any prizes in the form of cash or kind. As on the date of publishing this Agreement, restricted states constitute the states of Telangana and Andhra Pradesh.
6.9 If you help someone who is under 18 years of age to register for or otherwise use any Service(s), you assume full liability for any consequences and that, under no circumstances including, but not limited to, negligence, neither we nor any third-party content provider nor their respective agents shall be liable for any direct, indirect, incidental, special or consequential damages arising out of such use.
6.10 You agree to comply with applicable laws while availing the Service(s). You agree that you shall not commit any illegal act that disrupts our systems.
7. Play Limits
7.1 The Company may impose limits of any form (time/ value/ quantity etc), in order to encourage responsible play.
8. Miscellaneous
8.1 You are prohibited from:
(a) posting, publishing or otherwise making available to other User(s) through our Service(s), Platform or Software, any content which is obscene, defamatory, illegal, prejudicial to the Company, or is otherwise deemed offensive by the Company without being illegal.
(b) undertaking any activity which may be harmful to other User(s) or interfere with the functioning of the Platform, the Software or the Service(s), including but not limited to attempting to decompile the Software, intercept communications with the Platform, attempting to mask or spoof your IP address, or uploading or spreading viruses or computer contaminants (as defined in the Information Technology Act, 2000 or such other laws as may be in force in India).
8.2 Company reserves the right to restrict your entry into the Platform or any/all of the Game(s) for such period as may be prescribed under applicable law.
8.3 When putting up a profile picture, impersonating another person such as a celebrity is likely to be unlawful except in situations where the law specifically provides so. Some such situations entail fraudulent impersonation for deceit, copyright infringement and defamation. Hence, the choice of picture profile and its ramifications are at the player's discretion.
9. Game Rules
9.1 You agree to abide by the rules and regulations of each of the Game(s) as published and periodically updated (the "Game Rules") and Frequently asked Question(s) ("FAQs"). You should ensure that you have read and understood the rules and regulations of the Game(s). These Game Rules and FAQs form part of the Agreement and can be found on the 'About Games' / 'FAQs' page of the Platform. Please read them before using any Service(s) and playing any Game(s). We may, from time to time, update existing and add new game formats as part of the Services. We reserve the right to determine the results of each of the Game(s) in accordance with the Game Rule(s). By registering and/or participating in any Game format you agree by these determinations. We will post lists of winners on the Platform following each Game. The Company reserves the right to change any terms and conditions of the Game Rules from time to time, at its discretion, and you agree to be bound by such changes.
10. Technical Issues
10.1 In the event of a server crash, breakdown, software defect, technical failure or any other failure attributable to the Company or otherwise, including any natural disaster or other act of god, or act of a third party not in control of the Company, which results in disruption to a Game, such Game shall be cancelled. You accept that the Company is not liable to you in such cases in any manner.
10.2 We reserve the right to withdraw any Game at any time without prior notice and without liability. In case of any dispute, the decision of the Company shall be final and binding on you.
11. Intellectual Property
11.1 All rights, tangible and intangible, including copyright and other intellectual property rights, with regard to the Service(s), the Platform and the Software, and any content or information displayed or contained therein (such as Games(s), advertisements, written/published content, images, graphics, photographs, illustrations, marks, logos, trade name, audio and visual clippings used and published by us, etc), belong exclusively to the Company, unless expressly provided otherwise. The Company is merely permitting the User to play Game(s) online, and no right of any nature whatsoever is being passed on the User by virtue of permitting him / her to play the Game. Using the Service(s), the Platform and the Software does not, expressly or impliedly, give you ownership of any intellectual property rights in the Service(s), Platform or Software or the content or information you access.
11.2 While the Company retains all rights, including copyright, over any content which may be generated by User(s), including but not limited to the contents of chat messages or message boards/forums ("User-generated Content"), you acknowledge that the Company is not responsible for such User-generated Content. You understand that you will be accessing such User-generated Content at your own risk, and will not hold the Company responsible for an obscene, defamatory, illegal or otherwise offensive User- generated Content which may be displayed or accessible.
11.3 For marketing and promotional purposes, the Company has the right to use any content generated from the User(s) on the Platform, and you grant the company the right to use and exploit such content.
11.4 You grant us a worldwide, non-exclusive, royalty-free, sublicensable, irrevocable, and transferable license to use your content for the following:
(a) use, reproduce, distribute, publish, and transmit your content;
(b) create any derivative works of the User-generated Content;
(c) display of User-generated Content on the Platform; and
(d) distribution and/or storage of User-generated Content (either electronically or via other media) for any purpose.
11.5 You also grant us an irrevocable, royalty-free, worldwide, perpetual license to use your name, likeness, image, voice and comments/ testimonials for any purpose, including but not limited to advertising and promotional purposes in any media. We may organize promotional activities for which we may require your presence. We will communicate the details of these activities to you. These promotional activities may include press events, internal meetings and ceremonies/functions.
11.6 Our Services, Platform or Software may display content which does not belong to the Company. The Company is not responsible for such content, and this content is the sole responsibility of the person or entity that makes it available.
12. Breach and Consequences
12.1 You acknowledge and agree that in the event you commit a breach (as may be determined by the Company in its sole discretion) of any of the terms of the Agreement, or the Company in its sole discretion determines that your continued access to the Service(s) is prejudicial, other users or public interest, the Company may take any one or more of the following steps:
(e) Suspend or delete your Account(s),
(f) Bar you from using or accessing the Services in the future,
(g) Impose restrictions upon your ability to play certain types of Games, and/or
(h) Report any suspicious or potentially illegal activity to legal or governmental authorities.
12.2 Any such actions as enumerated above which may be taken by the Company would be without prejudice to any other legal or equitable rights/remedies available to the Company.
13. Limitation of Liability and Indemnity
13.1 The Company shall not be liable for any claim, loss, injury, or damages (direct, indirect, incidental or any other kind whatsoever) arising from or in connection with your use of the Service(s), the Platform or the Software.
13.2 Notwithstanding anything to the contrary contained in the Agreement, you agree that our maximum aggregate liability for all your claims against us, in all circumstances, shall be limited to Rs. 2,000/- only.
13.3 You agree to indemnify and hold harmless the Company against any claims, actions, suits, damages, penalties, or awards brought against us by any entity or individual in connection with or in respect of your use of the Service(s), the Platform or the Software.
13.4 If you have an issue within a particular game (which shall bear a specific game ID), you are entitled to report such issue to the Company within 30 (thirty) days from the date you played such game (in which you faced the issue). The Company will not entertain, act upon or follow up on complaints specifically relating to issues reported by you beyond 30 (thirty) days from the date on which you played the concerned game.
14. Disclaimer
The Company expressly disclaims all responsibility and liability for any harm resulting from:
a) your participation in, or cancellation of, any Game,
b) any activity or transactions with third parties whom you may have connected to through the Service(s), the Platform or the Software,
c) any User-generated Content, including any violation of intellectual property rights with respect to such User-generated Content,
d) any delay or failure to render the Service(s) resulting from any event including a force majeure event that is not in our control;
e) any loss or damage (including injuries, death, or loss of property) that you or anyone else may suffer while accessing the Platform.
f) the accuracy, reliability or quality of any third party content/ services/ products accessible through the Platform. Your reliance on any such third party content/ services/ products accessible through the Platform is at your own risk. Any claims that You have regarding any such third party content/ services/ products accessible through the Platform should be directed to the third party in question.
g) any issues with the storage, deletion, delivery, or accessibility of information or materials to the extent allowed by law.
h) Any issues with the quality, suitability or merchantability of any prizes. We make no representations or warranties regarding this and are not liable with respect to the same.
i) your inability to access Platform for any reason beyond our control such as network outage, telecommunication failure, internet suspension, virus, malware etc.
j) any errors in communication, or omissions in communication, including any errors made by you, which may prevent the results from being communicated to you.
k) any consequences arising from you sharing any confidential information including but not limited to OTP with any other person.
15. Warranty
15.1 The Company makes no warranty or representations about the accuracy or completeness of the content contained on the Platform, the Service(s) or the Software. The Platform, the Service(s) and the Software, and all content, materials, information, services, and products contained therein, including, without limitation, text, graphics, and links, are provided 'as is' and without warranties of any kind, whether express or implied.
15.2 The Company disclaims all warranties, express and implied with regard to the merchantability and fitness for a particular purpose, non-infringement, freedom from computer virus etc of the Platform, the Service(s) or the Software. The Company does not represent or warrant that the functions contained in the Platform, the Service(s) or the Software will be uninterrupted or error-free, that defects will be corrected, or the company or the server that hosts the platform, the Service(s) or the Software available are free of viruses or other harmful components.
15.3 The Company also reserves the right to limit your use of the Service(s) or participation in any Game, or terminate your Account, in case it determines that you have intentionally caused any malfunction or disruption of the Service(s).
16. Use of Services
16.1 Commercial use of the Service(s), Platform or Software is strictly forbidden. The User is only allowed to use the Software solely for his/her personal entertainment. Under no circumstances shall a User be permitted to use his/her Account(s) for any purpose other than for playing the Game(s).
16.2 The User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The use of external player assistance programs ("EPA Programs") or artificial intelligence, including, without limitation, 'robots' is strictly forbidden in connection with the Service(s), the Platform, the Software and the Game(s). All actions taken in relation to the Game(s) by a User must be executed personally by the User through the user interface accessible by use of the Platform and/or the Software. You agree that the Company may take steps to detect and prevent the use of EPA Programs, robots/ bots, or any form of artificial intelligence. Such action may include, but is not limited to, the examination of software programs running concurrently with the company's Software on the User's computer.
16.3 Your continued use of the Service(s)will be deemed to constitute your acceptance for receiving important information be it account information, promotional or any sort of notifications either by SMS, e-mail or any other modes as it may deem fit.
17. SMS Alerts
17.1 How do I sign up for Head Digital Works Private Limited SMS Alerts?
In order to receive SMS Alerts from the Company all you need to do is get registered with us. By signing up you agree to opt in to a recurring SMS program. Head Digital Works SMS Alerts are not mobile spam. The service is a recurring message program.
17.2 Is it free?
Although all Head Digital Works SMS Alerts are complimentary, Message & Data Rates may Apply. Depending on your text plan, you may be charged by your carrier.
17.3 What if I don't want to receive any more service messages?
To stop receiving all Head Digital Works SMS Alerts, simply text STOP to the short code +91-9840630013. Once your mobile phone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device.
An SMS reminder will be sent to all users at least once in every 6 months to provide instruction on how to opt-out. For example: "Text STOP to +91-9840630013 to opt- out".
17.4 What if I want to opt back in?
You can start receiving Head Digital Works SMS Alerts again by simply sending a text START to the Long code +91-9840630013. Once your mobile phone number is added to our system, you will receive a confirmation message that you will be receiving messages to your cell phone or mobile device.
17.5 Commands:
START: At any time, you can text START to the long code +91-9840630013 to obtain additional information.
STOP: At any time, you can text STOP to the long code +91-9840630013. This will prevent you from receiving any future Head Digital Works Private Limited SMS Alerts, following the confirmation message(s) described above in the "What if I don't want to receive any more service messages?" section.
17.6 How are the messages sent?
We may use auto dialer or non-auto dialer technology to send the text messages described above to the mobile phone number you supply when you opt in. Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
18. Privacy Notice
Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy.
19. Disconnections
The Company will not be liable for any network disconnections on the User's computer or any other external networks. In case of any disruption of services while a Game is in progress, the Company will cancel the Game.
20. Third Party Sites
The Platform may provide links to third-party web sites. Third parties and third party web sites may have different privacy policies, terms and conditions and business practices than we do. Your dealings or communications with any party other than the Company are solely between you and that third party. Reference on the Site to any product, process, publication or service of any third party by trade name, domain name, trademark, trade identity, service mark, logo, and manufacturer or otherwise does not constitute or imply its endorsement or recommendation by the Company.
21. Governing Law
This Agreement shall in all respects be governed and interpreted by, and construed in accordance with, the laws of India.
22. Jurisdiction
All disputes, complaints, differences etc, shall be subject to the exclusive jurisdiction of the courts at Hyderabad, India.
23. Contact us
In case of any questions or complaints, feel free to contact us any time at info@a23.com. In case of any change in your personal information, please contact Customer Service at info@a23.com. If you forget your password, or suspect that your password or your Accounts has been compromised, please contact info@a23.com Our decision on complaints shall be final and binding on you. For any grievances, you can reach out to Grievance Officer at grievance@a23.com
24. Accepting the terms and conditions
You undertake to have read and abide by the terms and conditions of the Agreement. Your continued usage of the Service(s) shall constitute your acceptance of the terms and conditions of the Agreement, and are contractually binding on you.
25. Termination by User
You may cease using the Service(s) and terminate your Account(s) at any time, by writing to us at info@a23.com and informing us of your intention.
26. Conflict
You accept that in the event of any variance between these the terms and condition of this document, and any additional terms contained in the Games Rules or FAQs, the Game Rules / FAQs shall prevail.
27. Promotional Activities
By accepting the Agreement, you agree and consent to receive communications from us and/or the Company's partners/associates for any purpose including for sending information on new services to be launched by the Platform in addition to the Service(s), through any and all modes and mediums including announcements; messages/direct messages; advertisements; direct notification to your account; display of links on our Platforms, and by any other means that the Company may consider fit for this purpose.
Some of the Company's promotions require users to be KYC-verified to be re-directed to the new services to be offered by the Company or its' partner and/or to receive their benefits. By accepting the Agreement, you agree and consent to share such KYC- verified data and personally identifiable data to Company's partner who is providing such new services.
Last Update on : 14 October 2025