1.1 - These user terms & conditions (the "Agreement"), which includes those terms and conditions expressly set out below and those incorporated by reference including the terms of the Privacy Policy and the Game Rules (as defined in section 9 below) is an agreement between you (the "User", "you" and "your"), and Head Digital Works Private Limited (formerly known as Head Infotech India Private Limited) (CIN:U72900DL2017PTC325102) and its licensors, subsidiaries, associates, affiliates and partners (the "Company", "us", "we" and "our") which governs your use of the products and services ("Services") provided by the Company through the www.a23.com website and mobile app on Android & iOS platforms (the "Platform") and associated software ("Software"). By using any of the Services you are agreeing to all the terms of this Agreement.
1.2 - If any of the terms of the Agreement are determined to be unlawful, invalid, void, or unenforceable for any reason, it shall not affect the validity and enforceability of the remaining terms. Any failure or delay on our part to act or exercise any right or remedy with respect to a breach of any of the terms of this Agreement by you shall not be construed as a waiver of our right to act with respect to the said breach or any prior, concurrent, subsequent or similar breaches.
1.3 - The Company is member of The E-Gaming Federation (EGF), a not-for-profit organization established to develop and self-regulate the e-gaming industry in India.
2. Agreement
2.1 - You should ensure that you read, understand, and agree with all the terms and conditions contained in the Agreement, before you may use the Services. You should only use the Services if you have read and understood the Agreement and agree to abide by its terms and conditions. If you have any questions about the Agreement please contact us at info@a23.com
2.2 - We reserve the right to amend, modify, or change any of the terms of this Agreement at any time, and it is advisable to regularly look at these terms. We shall give notice of such changes ("Notice") either by notification in the manner as the Company may deem fit or by posting the amended Agreement on the Platform. Such modifications could include changes to any of our Game Rules. If you do not agree with the terms of the amended Agreement, you may terminate your use of the Services by notifying us that you wish to terminate your Accounts. Your continued use of the Services will be deemed to constitute your acceptance of the changes to the Agreement.
3. Ownership
Use of the A23 (a23.com) name and any of the other names or marks associated with the Platform, the Services, or the Software is strictly forbidden unless it is used with the express written permission of the Company. The Platform, the Services, and the Software, including its code, documentation, appearance, structure, and organization is an exclusive product of the Company, which retains all rights, tangible and intangible, to the a23.com website, the games therein, software, codes, copies, modifications, or merged parts.
4. Eligibility
4.1 - In order to use the Services, a User must register for the virtual accounts in the manner as provided in detail under Section 6 of this Agreement, and truthfully and accurately provide all mandatory information
4.2 - In order to participate in Practice Games (as defined in section 4.3 below), you must be at least 18 years old and competent to enter into a contract.
4.3 - The Company reserves the right to require such document and/or details for the purpose KYC, as may be prescribed under applicable law. Additionally, the Company may conduct OTP verification in such manner as may be required under applicable law
4.4 - You understand and accept that by viewing or using the Platform or availing of any Services, or using communication features on the Platform, you may be exposed to content posted by other Users which you may find offensive, objectionable or indecent. You may bring such content posted by other Users to our notice that you may find offensive, objectionable or indecent and we reserve the right to act upon it, at our sole discretion, as we may deem fit. The decision taken by us in this regard shall be final and binding on you.
4.5 - The user agrees and acknowledges that he/she can only access the game from territories that allow playing of Games on the Platform. Any access to our Platform from a restricted territory through the usage of IP or GPS masking software such as Fake GPS location, Fake GPS GO Location Spoofer etc. will amount to a breach of our terms and conditions. This will lead to permanent blacklisting, deletion of the Username and closure of Accounts, without any prior notice to the User. Further, such actions are also a breach of applicable laws for which the User shall be solely liable to penalties (monetary and penal) under applicable laws. The Company is not responsible for the consequences on the User for illegally accessing our platforms by breaching our security protocol.
4.6 - You agree and acknowledge that you are not a politically exposed person.
4.7 - You agree and acknowledge that you have not been convicted for any crime.
4.8 - You agree and acknowledge that you are not on the UN Sanctions list or works for a company that is on the UN sanctions list.
5. Description of Services
5.1 - We provide valid, registered Users the opportunity to access and play Games, including without limitation online Rummy, Fantasy Games and Poker. The Company provides software and IT services to enable games of skill to be played with other individuals over the internet.
5.2 - The Services provided by the Company are only intended to facilitate games of skill. THE COMPANY DOES NOT OFFER ANY GAMES PROHIBITED UNDER APPLICABLE LAW, INCLUDING WITHOUT LIMITATION ONLINE MONEY GAMES PROHIBITED UNDER THE PROMOTION AND REGULATION OF ONLINE GAMING ACT, 2025.
6. Your Account
6.1 - Upon your registration/account creation on the Platform, a virtual account will be created on the Platform (“Account”).
6.2 - Your Account is to be used and accessed solely by you.
6.3 - You undertake that all the information provided by you at the time of opening the Accounts, or provided by you subsequently upon request by the Company, is true, complete and correct. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us. You further undertake to provide proof relating to any such information, including copies of documents such as your PAN card, or address and identity proof, upon request by the Company. You understand that the Company may take steps to verify any such information provided by you. Your continued use of the Services is subject to the Company's continued satisfaction that all such details provided by you are true, complete and correct.
6.4 - You are prohibited from using the Services by means of Accounts registered in the name of any other individual.
6.5 - Should you attempt to open more than one Account, under your own name or under any other name, or should you attempt to use the Services by means of any other person's Accounts, we will be entitled to close all your Accounts and bar you from accessing or using the Services in the future without notice. The Company reserves the right to monitor any effort to establish multiple Accounts; in the event the Company discovers that you have opened more than one Account per person, all additional Accounts will be closed without notice and continued violation will result in the termination of any and all of your Accounts.
6.6 - You shall not share the password to your Account, OTPs you receive via the usage of the Account, or any other confidential or sensitive information associated with your Account, with any other individual. The Company is not responsible if your Account is accessed by others using your password or other confidential details or information.
6.7 - You understand, represent and accept that your Accounts information or any related materials will not violate the rights of any third party rights or give rise to any claim that another party's rights have been or will be violated as a result of the Company's use or publication of your Account information. You also understand that you will not be entitled to receive any royalties for the use of your Account information by or through the Company.
6.8 - You understand and accept that your participation in a Game does not create any obligation on the Company to give you a prize.
7. Play Limits
7.1 - The Company may impose time-limits/Game-limits, in order to encourage responsible play.
8. Miscellaneous
8.1 You are prohibited from:
b. posting, publishing or otherwise making available to other Users through our Services, Platform or Software, any content which is obscene, defamatory, illegal, prejudicial to the Company, or is otherwise deemed offensive by the company without being illegal.
c. undertaking any activity which may be harmful to other Users or interfere with the functioning of the Platform, the Software or the Services, including but not limited to attempting to decompile the Software, intercept communications with the Platform, attempting to mask or spoof your IP address, or uploading or spreading viruses or computer contaminants (as defined in the Information Technology Act, 2000 or such other laws as may be in force in India).
d. Company reserves the right to restrict your entry into the Platform or any/all of the Games for such period as may be prescribed under applicable law.
8.3 - When putting up a profile picture, impersonating another person such as a celebrity is unlikely to be unlawful except in situations where the law specifically provides so. Some such situations entail fraudulent impersonation for deceit, copyright infringement and defamation. Hence, the choice of picture profile and its ramifications are at the player's discretion.
9. Game Rules
You agree to abide by the rules and regulations of each of the Games as published and periodically updated (the "Game Rules"). You should ensure that you have read and understood the rules and regulations of the Games. These Game Rules form part of the Agreement and can be found on the 'About Games' page of the Platform. Please read them now before using the Services. We may, from time to time, make additional Game formats available as part of the Services. This Agreement will apply to any Game Rules relating to such Game formats. We will let you know about, and give you the opportunity to read, such Game Rules at the time of introducing additional Games to the Platform. We reserve the right to determine the results of each of the Games in accordance with the Game Rules. By registering and/or participating in any Game or tournament you agree by these determinations. We will post lists of winners on the Platform following each Game.
10. Technical Issues
10.1 - In the event of a server crash, breakdown, software defect, technical failure or any other failure attributable to the Company or otherwise, including any natural disaster or other act of god, which results in disruption to a Game, such Game shall be cancelled. You accept that the Company is not liable to you in such cases in any manner.
10.2 We reserve the right to withdraw any Game at any time without prior notice and without liability. In case of any dispute, the decision of the Company shall be final and binding on you.
11. Intellectual Property
11.1 - All rights, tangible and intangible, including copyright and other intellectual property rights, with regard to the Services, the Platform and the Software, and any content or information displayed or contained therein, belong exclusively to the Company, unless expressly provided otherwise. The Company is merely permitting the User to play Games online and not use the same for any other commercial gain, and no right of any nature whatsoever is being passed on the user by virtue of permitting him / her to play the Game. Using the Services, the Platform and the Software does not, expressly or impliedly, give you ownership of any intellectual property rights in the Services, Platform or Software or the content or information you access.
11.2 - While the Company retains all rights, including copyright, over any content which may be generated by Users, including but not limited to the contents of chat messages or message boards/forums ("Usergenerated Content"), you acknowledge that the Company is not responsible for such User-generated Content. You understand that you will be accessing such User-generated Content at your own risk, and will not hold the Company responsible for an obscene, defamatory, illegal or otherwise offensive Usergenerated Content which may be displayed or accessible.
11.3 - Our Services, Platform or Software may display content which does not belong to the Company. The Company is not responsible for such content, and this content is the sole responsibility of the person or entity that makes it available.
12. Breach and Consequences
12.1 - You acknowledge and agree that in the event you commit a breach (as may be determined by the Company in its sole discretion) of any of the terms of the Agreement, or the Company in its sole discretion determines that your continued access to the Services is prejudicial, other users or public interest, the Company may take any one or more of the following steps:
a). Suspend or delete your Account(s),
b). Bar you from using or accessing the Services in the future,
c). Impose restrictions upon your ability to play certain types of Games,
d). Report any suspicious or potentially illegal activity to legal or governmental authorities.
12.2 - Any such actions as enumerated above which may be taken by the Company would be without prejudice to any other legal or equitable rights/remedies available to the Company.
13. Limitation of Liability and Indemnity
13.1 - The Company shall not be liable for any claim, loss, injury, or damages (direct, indirect, incidental or any other kind whatsoever) arising from or in connection with your use of the Services, the Platform or the Software.
13.2 - Notwithstanding anything to the contrary contained in the Agreement, you agree that our maximum aggregate liability for all your claims against us, in all circumstances, shall be limited to Rs. 2,000/- only.
13.3 - You agree to indemnify and hold harmless the Company against any claims, actions, suits, damages, penalties, or awards brought against us by any entity or individual in connection with or in respect of your use of the Services, the Platform or the Software.
13.4 - If you have an issue within a particular game (which shall bear a specific game ID), you are entitled to report such issue to the Company within 90 days from the date you played such game (in which you faced the issue). The Company will not entertain, act upon or follow up on complaints specifically relating to issues reported by you beyond 90 days from the date on which you played the concerned game.
14. Disclaimer
14.1 - The Company expressly disclaims all responsibility and liability for any harm resulting from:
a). your participation in, or cancellation of, any Game,
b). any activity or transactions with third parties whom you may have connected to through the Services, the Platform or the Software, and
c). any User-generated Content, including any violation of intellectual property rights with respect to such User-generated Content.
15. Warranty
15.1 - The Company makes no warranty or representations about the accuracy or completeness of the content contained on the Platform, the Services or the Software. The Platform, the Services and the Software, and all content, materials, information, services, and products contained therein, including, without limitation, text, graphics, and links, are provided 'as is' and without warranties of any kind, whether express or implied.
15.2 - The Company disclaims all warranties, express and implied with regard to the merchantability and fitness for a particular purpose, non-infringement, freedom from computer virus etc of the Platform, the Services or the Software. The Company does not represent or warrant that the functions contained in the Platform, the Services or the Software will be uninterrupted or error-free, that defects will be corrected, or the company or the server that hosts the platform, the Services or the Software available are free of viruses or other harmful components.
15.3 - The Company also reserves the right to limit your use of the Services or participation in any Game, or terminate your Account, in case it determines that you have intentionally caused any malfunction or disruption of the Services.
16. Use of Services
16.1 - Commercial use of the Services, Platform or Software is strictly forbidden. The User is only allowed to use the Software for his/her personal entertainment. Under no circumstances shall a User be permitted to use his/her Accounts for any purpose other than for playing the Games.
16.2 - The User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The use of external player assistance programs ("EPA Programs") or artificial intelligence, including, without limitation, 'robots' is strictly forbidden in connection with the Services, the Platform, the Software and the Games. All actions taken in relation to the Games by a User must be executed personally by the User through the user interface accessible by use of the Platform and/or the Software. You agree that Head Digital Works Private Limited may take steps to detect and prevent the use of EPA Programs, robots/ bots, or any form of artificial intelligence. Such action may include, but is not limited to, the examination of software programs running concurrently with the company's Software on the User's computer.
16.3 - Your continued use of the Services will be deemed to constitute your acceptance for receiving important information be it account information, promotional or any sort of notifications either by sms, e-mail or any other modes as it may deem fit.
17. SMS Alerts
How do I sign up for Head Digital Works Private Limited SMS Alerts?
In order to receive SMS Alerts from the company all you need to do is get registered with us, by signing up you are opting in to a recurring SMS program. Head Digital works SMS Alerts are not mobile spam. The service is a recurring message program.
Is it free?
Although all Head Digital Works SMS Alerts are complimentary, Message & Data Rates May Apply. Depending on your text plan, you may be charged by your carrier.
What if I don't want to receive any more service messages?
To stop receiving all Head Digital Works SMS Alerts, simply text STOP to the short code +91-9840630013. Once your mobile phone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device.
An SMS reminder will be sent to all users at least once in every 6 months to provide instruction on how to opt-out. For example: "Text STOP to +91-9840630013 to opt-out".
What if I want to opt back in?
You can start receiving Head Digital Works SMS Alerts again by simply sending a text START to the Long code +91-9840630013. Once your mobile phone number is added to our system, you will receive a confirmation message that you will be receiving messages to your cell phone or mobile device.
Commands:
START: At any time, you can text START to the long code +91-9840630013 to obtain additional information.
STOP: At any time, you can text STOP to the long code +91-9840630013. This will prevent you from receiving any future Head Digital Works Private Limited SMS Alerts, following the confirmation message(s) described above in the "What if I don't want to receive any more service messages?" section.
How are the messages sent?
We may use auto dialer or non-auto dialer technology to send the text messages described above to the mobile phone number you supply when you opt in.
Alerts sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
18. Privacy Notice
Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy.
19. Disconnections
19.1 - The Company will not be liable for any network disconnections on the User's computer or any other external networks. In case of any disruption of services while a Game is in progress, the Company will cancel the Game.
20. Third Party Sites
The Platform may provide links to third-party web sites. Third parties and third party web sites may have different privacy policies, terms and conditions and business practices than we do. Your dealings or communications with any party other than the Company are solely between you and that third party. Reference on the Site to any product, process, publication or service of any third party by trade name, domain name, trademark, trade identity, service mark, logo, and manufacturer or otherwise does not constitute or imply its endorsement or recommendation by the Company.
21. Governing Law
This Agreement shall in all respects be governed and interpreted by, and construed in accordance with, the laws of India.
22. Jurisdiction
All disputes, complaints, differences etc, shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.
23. Contact us
In case of any questions or complaints, feel free to contact us any time at info@a23.com. In case of any change in your personal information, please contact Customer Service at info@a23.com. If you forget your password, or suspect that your password or your Accounts has been compromised, please contact info@a23.com
Our decision on complaints shall be final and binding on you. For any grievances, you can reach out to Grievance Officer at grievance@a23.com
24. Accepting the terms and conditions
You undertake to have read and abide by the above terms and conditions.
25. Termination by User
You may cease using the Services and terminate your Accounts at any time, by writing to us at info@a23.com and informing us of your intention.
Last Update on : 26 August 2025