Poker FAQs at A23

Is real money involved in the games?

No. Real money is strictly not involved in any gameplay, winnings, or transactions. All games on this platform are for entertainment purposes only and use virtual chips/tokens.

Can we redeem the amount after winning the games/tournaments?

No. Winnings are provided exclusively as virtual currency (chips/coins), which have no cash value, cannot be redeemed for real money, and are non-transferable.

Can I convert free game winnings into real money?

No. Under no circumstances can virtual chips, winnings, or rewards earned on this platform be converted, redeemed, or exchanged for real money, cash prizes, or any items of real-world value.

What rewards or bonuses will I get for playing free games?

You will earn virtual chips, cosmetic items (avatars, themes), and participation trophies. We offer daily login bonuses, chip top-ups, and leaderboard rewards, all provided as in-game virtual goods.

Will players get any offline prize/reward by winning a tournament/leaderboard?

No. All tournament and leaderboard rewards, bonuses, and prizes are entirely virtual and digital and remain within the game ecosystem.

What will happen to my KYC documents submitted earlier?

Your previously submitted KYC (Know Your Customer) documents are secured and maintained strictly in accordance with our data retention policy and legal obligations. They are not used for playing free games.

Can I request removal of my KYC details?

Yes. You may request the deletion of your KYC details and other personal data. Your request will be processed subject to our legal and regulatory retention requirements, such as retaining data related to past financial transactions or tax records for the legally mandated period.

Do I need to complete KYC for playing free games?

No, KYC is not required to play the free games. Since no real money is involved in deposits or withdrawals, you only need to complete a simple registration.

Is it legal to play free poker games in India?

Yes, it is legal to play free poker games in India. Our platform operates on a "play money" model, which is exempt from the restrictions placed on real money games.

Are users from restricted states allowed to play free games?

Yes. Since no real money is involved, the restrictions imposed by the Indian Government on real money gaming platforms do not apply to our fun, free-to-play model.

Is the application safe and fair?

Yes. Platform integrity is our highest priority. The app uses industry-standard encryption to ensure fairplay.

Are the free games RNG-certified and fair?

Yes. All card dealing, dice rolls, and game outcomes are generated by a certified Random Number Generator (RNG) to ensure absolute fairness and randomness in every game.

Will the rules of the game remain the same as real money poker?

Yes, the core rules (e.g., Texas Hold'em or Rummy rules) remain the same. However, specific betting structures, timer limits, and table dynamics may be adjusted to cater to a faster, more casual, and fun play money environment.

Will the Private Table option be available so that I can play with my friends?

Yes. The Private Table feature is available on our app. You will be able to create private rooms and share a unique code to invite friends and family to play.

When will the play money chips be reloaded?

Play money chips will be reloaded automatically upon falling below a certain threshold or via daily login bonuses. We also offer rewarded video ads where you can choose to watch an ad in exchange for a chip bonus.

Can I log in with the same credentials as before?

Yes. You can use your existing registered mobile number or email ID to log in to the new platform.

Can I update/change my registered email ID or mobile number?

Yes, you can update your registered contact details via the account settings section. We will require a simple one-time verification via OTP to confirm the change for security purposes.

Can I change my username for free games?

No. Username is auto-generated during sign up, and cannot be changed/updated by the player.

Can I delete my past transaction history from my account?

No. Financial transaction history, which includes your previous RMG deposits and withdrawals, cannot be deleted. We are legally required to maintain these records for a defined period for regulatory and tax purposes.

Can I request my account and data to be deleted permanently?

Yes. You can request the permanent closure and deletion of your account and associated personal data. This process will be completed, subject to our legal and regulatory data retention obligations (e.g., tax records).

If I had applied responsible gaming earlier, will I get an option to remove it, or will it be automatically removed?

Your responsible gaming limits (deposit, time, loss limits) related to real money will be removed as they are no longer applicable.

Will the free games be updated for desktop browser/client as well?

We are primarily focused on the mobile app experience (Android and iOS). A desktop client is available for Poker game only.

Will free games also require location access?

Yes, location access is still required. This is needed to comply with certain regional laws, optimize server performance, and ensure smooth, low-latency gameplay by matching you with nearby players.