Rakeback FAQs
All capitalised terms that are not defined in this document have the same definitions as provided in the A23 Terms and Conditions or the Rakeback Program T&C.
A23 Poker Rakeback is a rewards program where Users receive a percentage of the service charge incurred while playing poker Cash Games on the Platform. Rakeback levels, represented as tiers, determine the percentage of service charge a User gets back.
Users earn rakeback points by playing poker Cash Games on the Platform. The points range and corresponding rakeback percentage for each level are as follows:
| Level | Level Name | Rakeback points range | Rakeback Percentage |
|---|---|---|---|
| L1 | Newbie | 0 to 10,000 | 5% |
| L2 | Apprentice | 10,000 to 5,00,000 | 10% |
| L3 | Maverick | 5,00,000 to 10,00,000 | 15% |
| L4 | Prodigy | 10,00,000 to 20,00,000 | 20% |
| L5 | High-roller | 20,00,000 to 30,00,000 | 25% |
| L6 | Shark | 30,00,000 & Above | 30% |
- The ratio of rakeback points to the rake amount is 10:1. This means that for every Rs 1 raked by the user, they receive 10 rakeback points.
Users will be able to access his/her/their current level and other level based information like their rakeback percentage and eligible bets for winning rakeback in the rakeback page on the Platform.
Users advance to higher rakeback levels by earning more rakeback points on or before 00:00 hours every Monday. Criteria for each level can be found on the Platform and the A23 Poker website.
At 00:00 hours every Monday, User points are reset to zero. To retain the current level, Users must have at least seventy-five percent (75%) of the minimum required rakeback points for that level. Failure to do so results in demotion by one level.
Winnings are part of the unclaimed rakeback balance visible on the rakeback page. Users can claim accumulated winnings when the unclaimed amount exceeds a minimum specified balance ("Winnings"), which is visible on the rakeback page on the Platform.
The rakeback amount you've claimed will be added to your Bonus account in your wallet. You can view it there. For details on how to use the Bonus account, refer to clauses 7.2 (f) and 7.2 (p) in the A23 Poker Terms & Conditions.
No, there is no expiry date for unclaimed Winnings. Users can claim their Winnings at their convenience, provided the balance is above the minimum required amount.
The program encompasses all Poker cash tables, but eligibility for winning Rakeback on specific games or tables is determined by the User's level. As User progresses through levels, the User becomes eligible to accrue Winnings on an increasing variety of tables, allowing for a more expansive opportunity to earn rakeback. Details on excluded games and level-based eligibility are available on the Platform's Rakeback page.
The minimum required balance for claiming the Winnings is visible on the rakeback page on the Platform.
Yes, Users can view their rakeback history by checking the rakeback page on the Platform, where details about accumulated and claimed rakeback winnings are available.
